August 18th, 2025: Yatra Online Limited (Yatra), India’s leading online travel company, today announced the launch of DIYA, a state-of-the-art Generative AI-powered travel assistant that delivers an end-to-end experience, from trip inspiration to post-booking support, in over 100 languages.
Unlike traditional travel chatbots that focus only on planning or basic bookings options, DIYA is an advanced travel solution that combines complete trip creation, instant booking, post-booking management, and multilingual support into one seamless interface. Whether you are planning an international holiday, a weekend getaway, or simply need instant travel assistance, DIYA delivers fast, personalised, and accurate results.
Speaking on the launch, Manish Amin, Co-founder & CTO, Yatra Online Limited, said: “At Yatra, we are harnessing technology to make travel planning simpler, faster, and more personal. With DIYA, our AI-powered travel assistant, travellers can plan, book, and manage trips with instant, intuitive, multilingual support, available 24/7. From crafting itineraries and booking journeys to handling last-minute changes in your preferred language, DIYA is built for the way India travels today: fast, personal, and multilingual. It marks a major step forward in our mission to pair innovation with customer-first experience.”
Key Features of DIYA
- Complete Trip Planning: Plan entire journeys in one go. Find flights & hotels options in a single query with a detailed itinerary.
- Personalised filters: Search by airline, price, location, or preferences in the same conversation.
- Direct Booking Integration: Once satisfied with the suggestions, proceed to book without re-entering details
- Post-booking assistance: Cancel flights (even for individual passengers in multi-passenger bookings), check cancellation policies and charges, view upcoming trips, and generate e-tickets
- 100+ Language Support: Engage in your preferred language or script, including regional Indian languages
- Image Search & Landmark Insights: Upload a photo of a monument or location to identify it, uncover historical facts, myths, and legends, and get travel recommendations to visit
- Voice Search Enabled: Speak your request for faster results
- Personalised Travel Assistance for Yatra Customers: Cancel flights (including individual passengers from a multi-passenger booking), check cancellation policies, view upcoming bookings, generate e-tickets, and get answers to travel FAQs
“DIYA represents the culmination of years of work in AI architecture, natural language processing, and multilingual model optimisation. We’ve built a system that not only understands complex travel requests but can also act on them instantly, across 100+ languages, with cultural and contextual sensitivity. This is the kind of AI that doesn’t just answer questions—it anticipates traveller needs and solves them in real time,” said Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra Online Limited.
The launch marks a significant leap in Yatra’s AI-led innovation roadmap, aiming to provide personalised, instant, and intuitive travel experiences for both domestic and international travellers.
DIYA is now live on the Yatra platform for both logged-in and guest users, making advanced travel planning accessible to everyone.
Real-world use case: A traveller can simply say, “Plan a trip to Prague from Delhi from Sept 10 for 7 days with visits to neighbouring countries, show me only Emirates flights and DIYA will instantly create a complete plan, shortlist options, and allow direct booking, all in the language of the traveller’s choice.
